Introduction
At Alie Tronicz, we value your satisfaction and strive to ensure every order meets your expectations. This Returns & Refund Policy explains how we handle returns, replacements, and refunds for products purchased through our website.

Eligibility for Returns
You may request a return if:

  • The product is defective or damaged upon delivery
  • You received an incorrect item
  • The product is significantly different from the description on our website

Requests for returns must be made within 7 days of receiving your order by contacting us at [email protected].

Return Conditions
To qualify for a return:

  • The product must be unused, in its original packaging, and in the same condition you received it
  • All tags, manuals, accessories, and free gifts (if any) must be included
  • Proof of purchase (order confirmation or invoice) must be provided

Products not meeting these conditions may not be eligible for a refund or replacement.

Non-Returnable Items
We do not accept returns for:

  • Products damaged due to misuse or neglect
  • Items without original packaging or missing parts
  • Customized or special-order items unless defective

Return Process

  1. Email [email protected] with your order details, reason for return, and photos (if applicable)
  2. Our support team will review your request and provide return instructions
  3. You must ship the product back to the return address provided (shipping costs for returns are the responsibility of the customer unless the item was defective or incorrect)

Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund
  • Shipping fees (if applicable) are non-refundable unless the return is due to our error

Replacements
If you prefer a replacement instead of a refund, we will ship the replacement item once the returned product is received and verified.

Damaged or Defective Items
If your order arrives damaged or defective, contact us immediately at [email protected] with clear photos of the issue. We will arrange a replacement or refund at no extra cost to you.

Contact Us
If you have any questions regarding this Returns & Refund Policy, please contact us at:
Email: [email protected]